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Shipping & Returns

plans.aero

SHIPPING
Digital Products are made available for download immediately after payment is confirmed. Download links are available for 7 days. If you have trouble downloading your files, please contact us.
For physical products, orders are shipped out promptly by Australia Post - Air Mail Post and are guaranteed to arrive. Delivery times vary, depending on destination but most orders arrive within 3-14days. If you have received a shipping notice and not received your order you must notify us within 21 days of making the order. We will advise customers within 2 business days if goods are not available. For International orders allowances must be made for Customs Clearance which is beyond our control. You are welcome to contact your local customs office to check on the progress of your package if you feel it is being held there for clearance.

RETURNS
All physical items purchased on plans.aero are returnable, exchangable and have a warranty. Items must be returned in new condition - still in packaging (where applicable). All return freight is to be paid by the customer. plans.aero will be responsible for all outward freight. If an item is not in new condition then returns can not be accepted. Digital items such as CD's or DVD's and Downloads can not be returned, if defective, a replacement will be sent. A physical item can only be refunded or exchanged for the initail value that you paid. If an item is being returned for refund then there will be a 10% re-stocking charge. Returns and exchanges are valid for 90 days from date of purchase. Contact us to arrange a return.

WARRANTY
All items purchased from plans.aero have a full 1 year warranty. If a product is defective you can return it to us for a replacement. Digital products can not be refunded, but will be replaced if the media is defective. All return freight is to be paid by the customer. plans.aero will be responsible for all outward freight. Please get in touch with your contact details and problem description (name, address and phone number) plus your original invoice number - we will provide a return address. If you can't find you invoice number then just LOG IN and view your sales history to find it. No warranty is provided for information provided on and media type. The information is provided for education and historical reference only. Plans.Aero and its donors assusme no liability for any loss or damage resulting from or in any way connected to other use of the information provided.

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